Frequently Asked Questions

Everything you need to know about your journey to radiant skin.

When will my order be shipped?

All orders are processed within 24-48 hours. Once shipped, you will receive a tracking number via email. Standard delivery typically takes 3-5 business days.

Are your products suitable for sensitive skin?

Yes, our formulas are dermatologist-tested and specifically designed to be gentle yet effective. We recommend performing a patch test before full application.

What is your return policy?

We offer a 14-day return policy for unopened and unused products. If you receive a damaged item, please contact our support team within 48 hours of delivery.

Do you offer international shipping?

Currently, we ship to select countries worldwide. Shipping costs and delivery timelines vary by location and will be calculated at checkout.

Are The Formularx products cruelty-free?

Absolutely. We are committed to ethical beauty and do not test any of our products or ingredients on animals.

How can I track my package?

Once your order is dispatched, a shipping confirmation email with a direct tracking link will be sent to your registered email address.