Returns & Exchanges

At The Formularx, we are dedicated to providing high-performance skincare that meets your needs; however, if you are not completely satisfied with your purchase, we offer a hassle-free return process within 15 days of delivery.

1

Initiate Request

Contact our support team via email or our online portal with your order number and the reason for your return to receive a Return Authorization.

2

Secure Packaging

Ensure the product is in its original packaging and securely sealed to prevent damage during transit, including any promotional materials received.

3

Ship the Item

Affix the provided shipping label to your package and drop it off at the nearest authorized courier location for processing.

4

Quality Inspection & Refund

Once our lab team inspects the returned item, your refund will be processed back to your original payment method within 7-10 business days.

📅

30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing